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Faq's

When will my order be dispatched?

Orders are dispatched based on the delivery method you have chosen.

How will you ship my order?

Parcels are dispatched via UPS  who deliver Monday to Friday and will require a signature upon delivery. This does not apply to bank holidays. Please kindly ensure that there will be someone available to sign for your parcel at the delivery address. In the event no one is available to sign, UPS will leave a card for you to contact them to arrange a more convenient date for delivery.
Once your order has been dispatched we are unable to change the delivery address.

How can I track my parcel?

After your purchase, you will receive an email with the tracking number of your parcel, you are able to track your parcel  on UPS website.

How can I cancel my order?

Orders can be cancelled by emailing us at sales@patachou.com. Please note that orders cannot be cancelled once goods have been dispatched, therefore goods must be returned using our returns policy.

What are the terms and conditions for the use of Patachou.com?

The terms and conditions can be read here.

Where do I return my products?

Please return your item(s) within 21 days to the following address:

Patachou Returns
Longratex – Rua de Revinhade 499
4650-373 Revinhade – Felgueiras – Portugal


PATACHOU . is not responsible for return delivery costs unless the item is found to be faulty. PATACHOU. is also not responsible if items are lost in transit.
Once a product has been returned, PATACHOU will examine the item and if deemed faulty a refund will be provided. Please include a copy of the receipt for delivery so we may reimburse you.