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Terms & Conditions

Introduction



The following terms and conditions are intended to define the general terms of sale established between LONGRATEX LDA, hereinafter referred PATACHOU and the user.If you have any questions, please contact us info@patachou.com.

Placing an Order


When placing an order, you undertake that any and all information given is accurate and complete.
All orders are subject to acceptance and product availability. 
Once you have placed an order we will send you an email confirming that your order has been received and accepted.  A contract between you and PATACHOU. for the sale of our products only exists once an order has been dispatched.  An email will be sent to you confirming the dispatch of your order.

Special Offers & Promotions


Special offers cannot be used in conjunction with any other promotion, unless stated otherwise. 

Payment


The user can choose from the following payment methods:
 
- Credit card (Visa and Mastercard)
The order details and your card details will be sent properly encrypted to your bank on the date of your order. After validation and confirmation from your bank, your order will be processed. In case of refusal, your order will be shipped to be paid on delivery, and you will bear the extra costs.
- Paypal
Paypal is a system that allows you to transfer money using an email address
Secure Payment


Returns Policy


If you have any questions regarding our general condition of sales you may contact us via e-mail info@patachou.com  or by post to the address Rua de Revinhade 499 , 4650-373 Revinhade – Felgueiras – Portugal.