Contact the online customer service department

You may contact the online customer service department through the email [email protected].

In which countries is it possible to shop online?

We ship worldwide. Simply select your shipping country at our checkout.

Languages available

Portuguese and English

Prices of the products

Same prices in all European Countries

Defective products

All our pieces are sold in perfect conditions. If, exceptionally, you receive a faulty piece, please contact our customer service department.

Incorrect products

If you receive, exceptionally, a product that does not match with your request, please contact our customer support department.

To receive information and news about Patachou

If you are interested in receiving all information and news about Patachou, you can subscribe our newsletter at the website home page.

Shipping costs

Free shipment conditions are applied to orders above 200€ (Europe and Rest of the World) and 200£ (UK).

Sold Out Items

If an item is out of stock, we will try to restock it as soon as possible. If no stock is available, it will be removed from the website.

I receive the same product that I see in the photo?

Yes, except in the case of products which are hand crafted in which there may be slight differences.