The following terms and conditions are intended to define the general terms of sale established between LONGRATEX LDA, hereinafter referred PATACHOU and the user.If you have any questions, please contact us [email protected].

Placing an Order

When placing an order, you undertake that any and all information given is accurate and complete.
All orders are subject to acceptance and product availability.
Once you have placed an order we will send you an email confirming that your order has been received and accepted. A contract between you and PATACHOU. for the sale of our products only exists once an order has been dispatched. An email will be sent to you confirming the dispatch of your order.

Special Offers

Special offers cannot be used in conjunction with any other promotion, unless stated otherwise.


The user can choose from the following payment methods:

- Credit card (Visa and Mastercard)
The order details and your card details will be sent properly encrypted to your bank on the date of your order. After validation and confirmation from your bank, your order will be processed. In case of refusal, your order will be shipped to be paid on delivery, and you will bear the extra costs.

- Paypal
Paypal is a system that allows you to transfer money using an email address
Secure Payment

- Apple Pay
Apple Pay is a mobile payment service by Apple Inc. that allows users to make payments in person, in iOS apps, and on the web. It is supported on iPhone, Apple Watch, iPad, and Mac.

- Klarna
Klarna is a financial service that allows for flexible and secure online shopping. With Klarna, customers can choose to pay for their purchases in various ways, including paying immediately, splitting the payment into monthly installments, or paying later, usually after 14 or 30 days. This service offers a more convenient shopping experience, allowing users to try products before paying for them in full, without interest charges, provided the payment is made within the deadline. For more information, visit Klarna website.

Returns Policy

If you have any questions regarding our general condition of sales you may contact us via e-mail [email protected] or by post to the address Rua de Revinhade 499 , 4650-373 Revinhade – Felgueiras – Portugal.

Sale and Promotions

The promotions on the site are valid only for the time they are displayed on the site, unless otherwise communicated on the site.


Please note that once you have placed an order for a personalized item, it is considered final sale and you cannot cancel, modify or return the item. The estimated delivery time for these items are 3- 5 working days.